Sand Creek

Common Questions about EAP

Everyone experiences problems to one degree or another at some time in their life.  The Employee Assistance Program (EAP) is here to help with problems that are not easily resolved on your own.  The EAP is a confidential, professional counseling service that is available at no cost to you as an employee and your eligible family members.


What sort of problems can the EAP help me with?

The EAP can help you with most problems that threaten to upset the stability of your life at home or at work.  Here are just some of the issues in which the EAP can help:

  • Chemical dependency
  • Conflict resolution
  • Coping with stress
  • Depression, anxiety, and other mental health challenges
  • Eldercare or childcare
  • Financial troubles
  • Grief and loss or change
  • Legal concerns
  • Parenting support
  • Relationship concerns
  • Work or career concerns

How do I get in touch with the EAP?

Simply call the toll-free number 1-888-243-5744.  There is no charge for the call.  Professional intake consultants are available to answer your call.

What can I expect when I call the EAP?

You will initially go through the intake process with a consultant. We gather basic information about yourself such as your name, contact information and preferences to where you would like to be seen for face to face counseling, along with evaluating any potentials risks. We then offer a referral to a counselor who can see you in their office near your home or work. We also offer telephonic counseling as an option.

Can I call for in the moment support and speak to a counselor right away?

Yes. Counselors are available 24/7 to have a brief consultation with to address any concerns or questions that are causing you distress.

Who will know about my call?

No one.  Your call to the EAP is strictly confidential.  Within the limits of the law, no one will know you used the program unless you tell them.  No employee names or demographics are ever used in our reports to your company.

Why should I call the EAP?

Problems don’t go away by ignoring them.  Talking to an EAP counselor can help you put things in perspective.  An EAP counselor can also help you develop a plan for working on your problem.

Should I wait to call my EAP?

No, the best way to handle any problem is to address it early.  Early intervention is what makes the EAP work best for you.  Remember no problem is too small or too large for the EAP to handle.